Shipping policy

We want your order to arrive safely and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking details when available.

2. Delivery Time

After dispatch, estimated delivery times are:

Standard Shipping: 3–7 business days
Delivery times may vary depending on your location, courier service, weather, holidays, or other circumstances outside our control.

The delivery estimates are provided as a guide and are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location and the shipping method available for your order.

If your order qualifies for free shipping, the free shipping option will be applied automatically at checkout.

Any applicable shipping charges will be clearly shown before you complete your purchase.

4. Delivery Destinations

We currently ship to eligible addresses within the regions supported by our website and available at checkout.

Please ensure that your shipping address is complete and accurate when placing your order.

We may be unable to deliver to certain remote locations, restricted addresses, or areas not supported by our shipping partners.

5. Tracking Your Order

Once your order has been dispatched, tracking information will be shared with you by email or through the contact details provided during checkout.

You can use the tracking information to monitor your shipment's progress.

Please allow some time for the tracking information to become active after dispatch.

6. Delayed Deliveries

While we do our best to ensure timely delivery, delays can occasionally occur due to:

Courier or carrier delays
Weather conditions
Public holidays
High order volumes
Incorrect or incomplete delivery information
Remote delivery locations
Other circumstances outside our control

If your order appears to be significantly delayed, please contact our customer support team and we will help you check its status.

7. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged package and product.

If a shipment is confirmed as lost while in transit, please contact our support team so we can work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

8. Incorrect Shipping Address

Please carefully review your shipping address before completing your order.

If you notice an incorrect address after placing an order, contact us as soon as possible. We will do our best to update the address before the order is dispatched, but changes cannot be guaranteed once the shipment has been processed.